Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account and profile information: Name, email address, mobile number, profile photo, and other details you provide when registering or updating your account.
• Verification and identity: Documents and information submitted for identity or vehicle verification (e.g., CNIC, license, vehicle registration) as required for drivers and shippers.
• Transaction and booking data: Order details, pickup and delivery addresses, payment information, and communication related to loads and deliveries.
• Location data: When you use location-based features (e.g., driver tracking), we may collect device location to provide and improve our services.
• Usage and technical data: IP address, browser type, device information, app usage, and logs when you access our website or app.
• Communications: Records of support requests, in-app messages, and (where applicable) WhatsApp or other channel interactions used for OTP, notifications, or support.

2. How We Use Your Information

• To create and manage your account, verify your identity, and provide access to our logistics platform.
• To match shippers with drivers, process orders, and facilitate payments and related services.
• To send you service-related communications, including OTPs (e.g., via WhatsApp or SMS), order updates, and important notices.
• To improve our services, develop new features, and analyze usage patterns in an aggregated form.
• To comply with legal and regulatory obligations, enforce our terms, and protect the rights and safety of our users and the public.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: With trusted third parties who assist in operating our platform (e.g., payment processors, cloud hosting, SMS/WhatsApp providers), subject to confidentiality and data protection obligations.
• Other users: As necessary to fulfill a booking (e.g., shippers and drivers may see relevant contact and location information for their orders).
• Legal requirements: When required by law, court order, or government authority, or to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.

4. Data Security

We use industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. This includes encryption, access controls, and secure infrastructure. No method of transmission over the internet or electronic storage is 100% secure; we encourage you to use strong passwords and keep your account credentials confidential.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to applicable law and our retention requirements.

6. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and data portability. To exercise these rights or make any privacy-related inquiries, please contact us at support@loadkaro.com. We will respond in accordance with applicable law.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can manage cookie settings through your browser; disabling certain cookies may affect the functionality of our website.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate third-party services (e.g., maps, payment gateways). This Privacy Policy does not apply to those third parties; we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.